Manufacturer’s Warranty

La Canadienne guarantees its City Dry™ footwear to be free from manufacturer's defects for 6 months from the date of customer purchase. The suede and leather of all City Dry™ footwear (indicated on product page with umbrella icon) is guaranteed waterproof for a period of six months from the date of purchase.

The seams on our City Dry™ footwear are treated with waterproof sealant to ensure impermeability. Water can however enter the product through lace openings, zippers, elastics, and genuine shearling shafts.

Slight dye transfer may occur with darker colored suedes and leathers. This is not covered under La Canadienne’s manufacturer’s warranty.

City Dry™ footwear is produced by artisans using top-quality leathers. Any cosmetic imperfections should be considered evidence of true craftsmanship.

If you believe that your product is defective, you must return it to the vendor from whom you purchased it. La Canadienne will only accept warranty claims for items purchased through their owned and operated online and retail stores. Proof of purchase must be supplied when submitting a warranty claim. Once received, the item will complete a standard inspection. If it is determined that a manufacturer’s defect is present, the manufacturer will repair the item. In the event a repair is not possible, the manufacturer will either provide a replacement product or refund of the original purchase price.

This warranty does not cover products that have been subjected to misuse, negligence, accidents, chemicals, or exposure to extreme heat.

As well, the warranty does not cover zipper breakage or dissatisfaction with fit.

Visit our Product Care page to learn more about the City Dry™ collection, and how to extend the life of your footwear.

This warranty cannot be transferred.

5745 rue Pare Montreal QC H4P 1S1 Canada
For more info: [email protected]