Terms & Conditions

Our commitment to privacy

La Canadienne Enterprises Inc., carrying on business as La Canadienne (“La Canadienne”), as well as its parent, subsidiary and/or affiliated companies or entities, value their customers and respect their privacy. This privacy policy (the “Privacy Policy”) describes the personal information we may collect from you, the purpose for which we collect it, how we use it and in what circumstances we may share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect, use and disclose your information. La Canadienne will not collect, use or disclose your personal information other than in compliance with the Privacy Policy.

Use of the La Canadienne website and/or making online purchases of products requires that you agree to the terms and conditions of La Canadienne’s Privacy Policy (see the acceptance below). If the Privacy Policy changes in future, we will notify our customers and users of any such changes by posting an updated Privacy Policy on our website.

Following the posting of such changes, your continued use of the www.lacanadienneshoes.com website will constitute your acceptance of these changes and you will be bound by such changes. You are responsible for regularly viewing the Privacy Policy and any changes thereto.

What type of information does La Canadienne collect?

We may collect and retain personal information from you when you save or provide your personal information to us. You might supply us with personal information, such as your name, email and postal address, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests.

La Canadienne’s website is intended for use by adults only. La Canadienne does not knowingly collect any personal information from children under the age of 18. Those persons under the age of 18 should not use La Canadienne’s website or provide La Canadienne with any personal information. If you are under 18 years of age, you may use the website only with the involvement, participation and consent of your parent or legal guardian. La Canadienne reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Where the site permits, visitors may post reviews, comments and other content, send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of the privacy of others, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. La Canadienne reserves the right to remove or edit such content.

Product description

La Canadienne attempts to be as accurate as possible. However, La Canadienne does not warrant that the product descriptions or any other contents of this site are accurate, complete, reliable, current or error-free. If a product offered by La Canadienne itself is not as described, your sole remedy is to return it in unused condition for a full refund. We refer you to the website section entitled “Our Guarantee” for more detailed information on La Canadienne’s product warranty.

For what purpose does La Canadienne collect my information?

La Canadienne uses your personal information to (1) process your order and to answer questions about the status of your order; (2) send products that you have ordered to you or your friends, relatives or associates; (3) maintain contact with you and provide you with ongoing personalized service regarding your orders; (4) communicate with you via email, post or otherwise and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; and (6) conduct market research to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

Does La Canadienne share my information with third parties?

La Canadienne respects the privacy of its customers and shall not disclose, distribute, sell or rent your personal information to non-affiliated third parties except as permitted by law and as authorized by you. However, La Canadienne does make available for rental its list of those registrants who have expressly provided us with their permission to receive information from approved La Canadienne partners. We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of La Canadienne.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or do not want us to use the personal information which you have provided to enhance your shopping experience, please let us know by email at [email protected] and be sure to include your full name and the email address you used when you registered or purchased from us. It may take up to 2 weeks to process your email request, during which period you may continue to receive communications from La Canadienne.

How can I access or change my personal information or withdraw my consent, or make other inquiries or complaints in relation with this privacy policy and La Canadienne's privacy practices?

La Canadienne will ensure that all the personal information it collects is as accurate, complete and up to date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any other questions or to make any complaints in relation to this Privacy Policy or La Canadienne’s privacy practices, please contact [email protected]

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

How long is my personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purpose described in this Privacy Policy and for which such information was provided by you, or such longer period as may be required by applicable law. Except as may otherwise be required by law, once retention is no longer reasonably required, you may request us at any time to remove your personal information.

How is my personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purpose for which it is to be used. Furthermore, we ensure that each and every La Canadienne employee, mandatary or agent abides by this Privacy Policy.


The contents of use to this website (and any translated versions thereof), such as works, text, information, communications, video, graphics, music, sounds, images, pictures, photos, documents, drawings, logos, menus, web pages, graphics, colors schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, software and any other materials found on this website (collectively the "Content"), is the property of or licensed for use to La Canadienne Enterprises Inc. and is protected by national and international intellectual property laws, including copyright, La Canadienne Enterprises Inc. You may not reproduce, publish, distribute, display, modify, create derivative work from, use, or exploit in any way, in whole or in part, the content of this website in any media or medium, without the prior express written consent of La Canadienne Enterprises Inc.

Any reproduction, publication, distribution, modification, creation of derivative work from, use, or exploitation of any of the Content of this website which is expressly authorized in advance and in writing by La Canadienne shall be carried out by you for lawful purpose only and in compliance with all applicable laws.


La Canadienne® and City Dry® are a registered trademarks of La Canadienne Enterprises Inc., in Canada, the United States of America and elsewhere around the world and are licensed for use to La Canadienne Enterprises Inc. Furthermore, all trademarks, service marks and logos displayed and used on this website including, but not limited to La Canadienne® and City Dry®, are registered and unregistered trademarks of La Canadienne Enterprises Inc., or otherwise, as expressly indicated. All rights are expressly reserved to La Canadienne Enterprises Inc. These and any other trademarks, service marks and trade dress of La Canadienne Enterprises Inc., including, but not limited to, any mark that incorporates the words La Canadienne or the domain name lacanadienne.ca, may not be used by you in any manner for any purpose without the prior express written consent of La Canadienne Enterprises Inc.

All other trademarks, service marks and trade dress that appear on the website which are the property of others shall be designated as such (the "Third Party Owners") , it being understood by you that these other trademarks or Third Party Owners shall not be deemed to be affiliated with, connected to, or sponsored by La Canadienne Enterprises Inc.

La Canadienne Enterprises Inc. and all other Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.

You are not authorized to use any of the trademarks, service marks and trade dress that appear on the website in any manner for any purpose without the prior express written consent of La Canadienne or the respective Third Party Owner, as the case may be.

Links to other websites

The website may provide hyperlinks to third party websites (the "Third Party Owners"). La Canadienne Enterprises Inc. does not operate, control, endorse or guarantee any Third Party Websites or the content thereof, all of which are independent from La Canadienne Enterprises Inc. You agree that La Canadienne Enterprises Inc. is not responsible for any content, services and/or products provided by or accessed from any Third Party Website. When you access any Third Party Website through a hyperlink posted on our website, please carefully read the conditions of use Privacy Policy and other policies of such Third Party Website. Our conditions of Use Privacy Policy and other policies do not apply to any Third Party Website. We provide hyperlinks to Third Party Websites only for the convenience of our users. Hyperlinks to Third Party Websites do not mean that La Canadienne endorses or accepts any responsibility for the content or use of such website and makes no representations in regard thereto.


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept any responsibility for all activities that occur under your account or password.

Limitation of liability, governing law and jurisdiction

In no event shall La Canadienne be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind whatsoever, including special, indirect or consequential damages, arising out of, resulting from or in connection with your use of this site, the performance of any information available on this site, or your use of any such content. By using this site, you agree that such use of this website and the Privacy Policy are governed by the laws of the Province of Québec and the laws of Canada applicable therein (excluding the application of the United Nations Convention on Contracts for the International Sale of Goods and any applicable enabling legislation bringing the Convention into effect in the Province of Québec, Canada), no matter where you may be at the time you access this site, and that any dispute between La Canadienne and yourself regarding your use of this site shall be subject to the exclusive jurisdiction of the courts of the Province of Québec sitting in the judicial district of Montréal.


You and La Canadienne confirm that it is your wish that these Terms of Use and all documents relating thereto, including notices, be drawn up in the English language. Vous et La Canadienne confirment votre volonté que ces termes et conditions de même que tous documents, y compris tous avis, s'y rapportant soient rédigés en langue anglaise.


I have read, agree with, and accept to be bound by the Terms and Conditions above setting out La Canadienne’s Privacy Policy concerning Personal Information and expressly authorize La Canadienne to:

Maintain the personal information I have provided beyond what is reasonably necessary for the completion of the transaction for which it was given, including archiving for legal purposes;

Provide me, from time to time, with marketing, merchandizing or other such information regarding La Canadienne’s products;

Provide the personal information listed below to any or all of La Canadienne’s “approved partners” at any time listed in its Privacy Policy Concerning Personal Information so as to receive marketing, merchandizing or other such information from such approved partners:

- E-mail Address

- Name, Address, Telephone Number

Conditions of Ongoing Offers

Click here to see conditions of ongoing offers.


For questions about our privacy policy, you can contact us at:

Email: [email protected]

Phone: 1-877-550-5088


C/O Customer Service

La Canadienne

5745 Pare Street

Montréal, Quebec, H4P 1S1