Terms & Conditions
Our commitment to privacy
What type of information does La Canadienne collect?
We may collect and retain personal information from you when you save or provide your personal information to us. You might supply us with personal information, such as your name, email and postal address, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests.
La Canadienne’s website is intended for use by adults only. La Canadienne does not knowingly collect any personal information from children under the age of 18. Those persons under the age of 18 should not use La Canadienne’s website or provide La Canadienne with any personal information. If you are under 18 years of age, you may use the website only with the involvement, participation and consent of your parent or legal guardian. La Canadienne reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Where the site permits, visitors may post reviews, comments and other content, send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of the privacy of others, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. La Canadienne reserves the right to remove or edit such content.
La Canadienne attempts to be as accurate as possible. However, La Canadienne does not warrant that the product descriptions or any other contents of this site are accurate, complete, reliable, current or error-free. If a product offered by La Canadienne itself is not as described, your sole remedy is to return it in unused condition for a full refund. We refer you to the website section entitled “Our Guarantee” for more detailed information on La Canadienne’s product warranty.
For what purpose does La Canadienne collect my information?
La Canadienne uses your personal information to (1) process your order and to answer questions about the status of your order; (2) send products that you have ordered to you or your friends, relatives or associates; (3) maintain contact with you and provide you with ongoing personalized service regarding your orders; (4) communicate with you via email, post or otherwise and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (5) help us learn more about your shopping preferences; and (6) conduct market research to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Does La Canadienne share my information with third parties?
La Canadienne respects the privacy of its customers and shall not disclose, distribute, sell or rent your personal information to non-affiliated third parties except as permitted by law and as authorized by you. However, La Canadienne does make available for rental its list of those registrants who have expressly provided us with their permission to receive information from approved La Canadienne partners. We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of La Canadienne.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or do not want us to use the personal information which you have provided to enhance your shopping experience, please let us know by email at [email protected] and be sure to include your full name and the email address you used when you registered or purchased from us. It may take up to 2 weeks to process your email request, during which period you may continue to receive communications from La Canadienne.
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.
How long is my personal information retained?
How is my personal information secured?
The contents of use to this website (and any translated versions thereof), such as works, text, information, communications, video, graphics, music, sounds, images, pictures, photos, documents, drawings, logos, menus, web pages, graphics, colors schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, software and any other materials found on this website (collectively the "Content"), is the property of or licensed for use to Pen-Jan IP Inc. (“Pen-Jan”) and is protected by national and international intellectual property laws, including copyright, Pen-Jan IP Inc. You may not reproduce, publish, distribute, display, modify, create derivative work from, use, or exploit in any way, in whole or in part, the content of this website in any media or medium, without the prior express written consent of Pen-Jan.
Any reproduction, publication, distribution, modification, creation of derivative work from, use, or exploitation of any of the Content of this website which is expressly authorized in advance and in writing by La Canadienne shall be carried out by you for lawful purpose only and in compliance with all applicable laws.
La Canadienne® is a registered trademark of Pen-Jan in Canada, the United States of America and elsewhere around the world and is licensed for use to Penshu Inc. Furthermore, all trademarks, service marks and logos displayed and used on this website including, but not limited to La Canadienne®, are registered and unregistered trademarks of Pen-Jan, or otherwise, as expressly indicated. All rights are expressly reserved to Pen-Jan. These and any other trademarks, service marks and trade dress of Pen-Jan, including, but not limited to, any mark that incorporates the words La Canadienne or the domain name lacanadienne.ca, may not be used by you in any manner for any purpose without the prior express written consent of Pen-Jan.
All other trademarks, service marks and trade dress that appear on the website which are the property of others shall be designated as such (the "Third Party Owners") ,it being understood by you that these other trademarks or Third Party Owners shall not be deemed to be affiliated with, connected to, or sponsored by Pen-Jan.
Pen-Jan and all other Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.
You are not authorized to use any of the trademarks, service marks and trade dress that appear on the website in any manner for any purpose without the prior express written consent of La Canadienne or the respective Third Party Owner, as the case may be.
Links to other websites
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept any responsibility for all activities that occur under your account or password.
Limitation of liability, governing law and jurisdiction
Maintain the personal information I have provided beyond what is reasonably necessary for the completion of the transaction for which it was given, including archiving for legal purposes;
Provide me, from time to time, with marketing, merchandizing or other such information regarding La Canadienne’s products;
- E-mail Address
- Name, Address, Telephone Number
Conditions of Ongoing Offers
Click here to see conditions of ongoing offers.
Email: [email protected]
C/O Customer Service
5745 Pare Street
Montréal, Quebec, H4P 1S1