International Online Returns
- LaCanadienneshoes.com will refund any unworn or defective merchandise within 30 days of the original purchase. Any return requests received after this deadline will automatically be refused.
- A restocking fee of $10 (plus applicable taxes) will be charged per unique order. If you return multiple items from the same order in a single shipment, only one $10 fee will be deducted from your refund.
- All sales of products labelled FINAL SALE are final. No refunds or exchanges will be issued.
- Packages returned without our consent will be refused. We do not absorb Return Shipping Fees for customers located outside Canada & the US. Please ship back merchandise using your carrier of choice.
- Please return footwear in the original shoebox. Merchandise must be unworn, unaltered and free of any damage. Original tags must remain attached.
- Shipping charges and sales tax on shipping charges are not refundable. Refunds are credited to the same form of payment originally used for purchase.
- We do not process straight exchanges. If you are interested in another size or style you will need to place a new online order.
- LaCanadienneshoes.com will not accept returns purchased from our retail boutiques or any third party retailers. Items purchased in one of our two retail locations are subject to the return policies outlined on the store receipt.
- Once we receive your return, please allow 10 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. You’ll receive an email when we have processed your refund.
HOLIDAY RETURN POLICY: Gift purchases made online and in-store as of November 17, 2023 may be returned until January 7, 2024. Any return requests received after this deadline will automatically be refused. All sale merchandise 30% off and above is final sale and cannot be returned. No refunds or exchanges will be issued.
To request a return, please contact us at [email protected] or call 1-877-550-5088 Monday through Friday from 10:00 AM to 5:00 PM EST.