Our commitment to privacy
Generally, La Canadienne will obtain the necessary personal information directly from you, with your consent, subject to the exceptions provided by law. La Canadienne will not collect, use, or disclose personal information without your consent unless it is authorized or required to do so by applicable law.
Please note that you have the right to refuse to provide us with personal information. You also have the right, subject to reasonable notice and applicable legal or contractual restrictions, to withdraw your consent regarding the use of your personal information already collected by contacting our Privacy Officer. The refusal to disclose information or withdrawal of your consent may prevent us from providing or continuing to provide you with some of our products or services.
What type of information does La Canadienne collect?
We may collect and retain personal information from you when you save or provide your personal information to us. You might supply us with personal information, such as your name, email and postal address, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions, and individual preferences, marketing information and communication preferences such as comments, or survey responses, information related to the use of our website including technical information about visits or other information collected through cookies or similar tools. We may also maintain a record of your product interests.
Where the site permits, visitors may post reviews, comments and other content, send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of the privacy of others, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. La Canadienne reserves the right to remove or edit such content.
La Canadienne’s website is intended for use by adults only. La Canadienne does not knowingly collect any personal information from children under the age of 18. Those persons under the age of 18 should not use La Canadienne’s website or provide La Canadienne with any personal information. If you are under 18 years of age, you may use the website only with the involvement, participation and consent of your parent or legal guardian. La Canadienne reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
FOR WHAT PURPOSE DOES LA CANADIENNE COLLECT MY INFORMATION?
La Canadienne uses your personal information as follows:
- process your order and to answer questions about the status of your order;
- send products that you have ordered to you or your friends, relatives or associates and send you a receipt of purchase;
- we use your purchase information for other business-related purposes like accounting and financial reporting;
- analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent;
- maintain contact with you and provide you with ongoing personalized service regarding your orders;
- communicate with you via email, post or otherwise and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers;
- help us learn more about your shopping preferences;
- conduct market research to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings including looking at your experience on our website to make improvements to it and try to tailor it to your needs; and
- we may also combine information we collect from you with information we obtain from other sources. This may include your online and in-store purchase transactions and other interactions you have with us and our partners. As provided below, you may always choose not to receive promotional materials or marketing information.
HOW IS MY PERSONAL INFORMATION SECURED?
La Canadienne has adopted all the necessary measures to ensure the confidentiality of personal information and protect against theft, loss, misuse, and unauthorized access, disclosure, copying, use or modification of the information we collect and receive. The standard security measures we use will depend on the type of information collected. The personal information we hold is accessible only to persons who are qualified to have access to it and who consult it only when necessary in the performance of their duties. Appropriate physical, technical, and/or administrative safeguards and security measures are in place and maintained, and we conduct regular cyber security assessments. La Canadienne does not store any payment information on its servers once the transaction has been completed.
PERSONAL INFORMATION MANAGEMENT PROGRAM
In order to protect your personal information, we have put in place policies, practices and procedures relating to the management of the personal information we hold.
These internal policies and procedures govern the collection, use, disclosure, retention and destruction of personal information, as well as complaint handling, information security and data governance. These policies and practices also provide the framework for the implementation of privacy impact assessments, as well as the prevention of and response to potential privacy incidents.
La Canadienne senior management has delegated the management of the privacy program to the Privacy Officer. The Privacy Officer is responsible for the internal management and oversight of La Canadienne privacy program.
The Privacy Officer is responsible for approving and implementing privacy policies and procedures, ensuring that they are functioning properly, and reporting to La Canadienne senior management on the effectiveness of the program.
It is also the responsibility of the Privacy Officer to provide you with the necessary support in the event of a question, complaint or request relating to the protection of personal information.
DOES LA CANADIENNE SHARE MY INFORMATION WITH THIRD PARTIES?
La Canadienne respects the privacy of its customers and shall not disclose, distribute, sell or rent your personal information to third parties except as permitted by law and as authorized by you. We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of La Canadienne.
HOW DO I EXERCISE MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or do not want us to use the personal information which you have provided to enhance your shopping experience, please let us know by email at [email protected] and be sure to include your full name and the email address you used when you registered or purchased from us. It may take up to 2 weeks to process your email request, during which period you may continue to receive communications from La Canadienne.
La Canadienne will ensure that all the personal information it collects is as accurate, complete and up to date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. Moreover, depending on applicable laws, you have the right to obtain access to, rectification or erasure of your personal information, the right to withdraw your consent (if any), the right to be informed of a decision based exclusively on an automated processing automated decision (if any), the right not to be discriminated against, the right to restrict and to object to the use and processing of your personal information by La Canadienne, or the right to data portability by, namely, receiving a copy of all personal information that La Canadienne has about you in a structured, commonly used and machine-readable format.
To exercise any of these rights (to the extent available), please submit your request to us by writing to the Privacy Officer at [email protected]. Depending on the right being exercised, we will inform you of the procedure to follow, the processing time (delay of response) and the information needed.
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.
HOW LONG IS MY PERSONAL INFORMATION RETAINED?
We ensure that we have the necessary security measures in place, as well as the relevant contractual agreements, to protect your personal information. If you wish to learn more about how long we keep your personal information, we invite you to contact our Privacy Officer.
La Canadienne attempts to be as accurate as possible. However, La Canadienne does not warrant that the product descriptions or any other contents of this site are accurate, complete, reliable, current or error-free. If a product offered by La Canadienne itself is not as described, your sole remedy is to return it in unused condition for a full refund. We refer you to the website section entitled “Our Warranty” for more detailed information on La Canadienne’s product warranty.
The contents of use to this website (and any translated versions thereof), such as works, text, information, communications, video, graphics, music, sounds, images, pictures, photos, documents, drawings, logos, menus, web pages, graphics, colors schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions, software and any other materials found on this website (collectively the "Content"), is the property of or licensed for use to La Canadienne Enterprises Inc. and is protected by national and international intellectual property laws, including copyright, La Canadienne Enterprises Inc. You may not reproduce, publish, distribute, display, modify, create derivative work from, use, or exploit in any way, in whole or in part, the content of this website in any media or medium, without the prior express written consent of La Canadienne Enterprises Inc.
Any reproduction, publication, distribution, modification, creation of derivative work from, use, or exploitation of any of the Content of this website which is expressly authorized in advance and in writing by La Canadienne shall be carried out by you for lawful purpose only and in compliance with all applicable laws.
La Canadienne® and City Dry® are a registered trademarks of La Canadienne Enterprises Inc., in Canada, the United States of America and elsewhere around the world and are licensed for use to La Canadienne Enterprises Inc. Furthermore, all trademarks, service marks and logos displayed and used on this website including, but not limited to La Canadienne® and City Dry®, are registered and unregistered trademarks of La Canadienne Enterprises Inc., or otherwise, as expressly indicated. All rights are expressly reserved to La Canadienne Enterprises Inc. These and any other trademarks, service marks and trade dress of La Canadienne Enterprises Inc., including, but not limited to, any mark that incorporates the words La Canadienne or the domain name lacanadienneshoes.com, may not be used by you in any manner for any purpose without the prior express written consent of La Canadienne Enterprises Inc.
All other trademarks, service marks and trade dress that appear on the website which are the property of others shall be designated as such (the "Third Party Owners"), it being understood by you that these other trademarks or Third Party Owners shall not be deemed to be affiliated with, connected to, or sponsored by La Canadienne Enterprises Inc.
La Canadienne Enterprises Inc. and all other Third Party Owners are entitled to the exclusive use of their respective trademarks, service marks and trade dress.
You are not authorized to use any of the trademarks, service marks and trade dress that appear on the website in any manner for any purpose without the prior express written consent of La Canadienne or the respective Third Party Owner, as the case may be.
LINKS TO OTHER WEBSITES
Small data files known as cookies are kept by websites on your computer or mobile device. Your future visits to the website will be more productive because they remember your choices. Others are saved on your device and retrieved when you visit the website again, while some cookies are only retained during your session and are removed when your browser is closed. A unique user ID, visited pages, login information, preferences, and purchase history are just a few of the many pieces of data that can be stored in cookies.
Cookies help us improve the online user experience for visitors to our site. They assist us in keeping track of your interests and identifying you if you are a registered user who frequently visits the website. Cookies help us keep track of and retain data on how registered users use the site. Cookies may be used to track and maintain anonymized or compiled data about site usage for unregistered users.
We use certain cookies on our website, specifically to:
- store your settings and preferences. Cookies tell us your preferences for example, your province or language;
- analyze our performance in order to, among other things, learn more about the functions that our users appreciate and those that may require some modification.
DEACTIVATION OF COOKIES
It is possible to prevent the personalization functions of our site by disabling cookies on your browser. You can do this by changing the settings in your browser or mobile device. However, if you choose to decline cookies, certain pages or sections of our website may not display.
We also employ tracking pixels, which are little pieces of code inserted into web pages or emails. Pixels let us know when a visitor comes to a specific website. Since pixels and cookies work together, if you disable cookies as previously mentioned, pixels will only be able to identify anonymous site visitors. Pixels also allow us to determine if you have received an email when they are used in emails.
La Canadienne uses Google Analytics to analyze the browsing behaviour of visitors to its website. It is a tool for analyzing website traffic and website use, which is provided by Google Inc. (Google). By using this tool, La Canadienne can obtain, among other things, the following information:
- the number of visitors to the site,
- the type of browser, language, and operating system they are using,
- screen resolution,
- the name of the service provider,
- date, time, and duration of visits,
- the country/province from which the site is being accessed,
- pages visited,
- the source (origin) of the traffic, either organic/direct/reference/social media
- centers of interest,
- search terms within the website (search fields).
The information collected by Google Analytics is used to analyze the use of La Canadienne’s website and to produce statistical reports on visitor activity.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept any responsibility for all activities that occur under your account or password.
LIMITATION OF LIABILITY, GOVERNING LAW AND JURISDICTION
Maintain the personal information I have provided for a period of time that is reasonably necessary for the completion of the transaction for which it was given, including archiving for legal purposes;
Provide me, from time to time, with marketing, merchandising or other such information regarding La Canadienne’s products.
CONDITIONS OF ONGOING OFFERS
Click here to see conditions of ongoing offers.
Email: [email protected]
C/O Privacy Officer (Nadia Niro)
5745 Pare Street
Montréal, Quebec, H4P 1S1