Return Policy for online purchases
LaCanadienneshoes.com will refund any unworn or defective merchandise within 30 days of the original purchase. Any return requests received after this deadline will automatically be refused.
We offer free returns for customers in Canada and the United States.
All sale merchandise 50% off and above is final sale and cannot be returned. No refunds or exchanges will be issued.
Please return footwear in the original shoebox. Merchandise must be unworn, unaltered and free of any damage. Original tags must remain attached.
Shipping charges and sales tax on shipping charges are not refundable. Refunds are credited to the same form of payment originally used for purchase.
We do not process straight exchanges. If you are interested in another size or style you will need to place a new online order.
LaCanadienneshoes.com will not accept returns purchased from our retail boutiques or any third party retailers. Items purchased in one of our two retail locations are subject to the return policies outlined on the store receipt.
Once we receive your return, please allow 10 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. You’ll receive an email when we have processed your refund.
If you are in the United States: The return address provided on your return label is from an address located in New York. Therefore, the FedEx delivery notification only indicates that we've received your package in our US sorting facility. Please note that it can take between 10-15 business days after that for it to arrive at our Canadian warehouse, where it will go through our inspection process following which your refund will be processed. Important: although we issue the refund right away, it may take a few days for your bank to process the refund and show within your transactions.
For additional information or if you have any questions, please contact us at [email protected] or call 1-877-550-5088 Monday through Friday from 10:00 AM to 5:00 PM EST.